c7bet Privacy Policy

Introduction

c7bet is a trusted online casino and betting platform in Bangladesh. Keeping the personal information you share with us while using our platform secure is our highest priority. This Privacy Policy ("Policy") describes in detail how c7bet collects, uses, stores, and protects your personal information.

By using the c7bet website, creating an account, or using any of our services, you will be considered to have agreed to the terms of this Privacy Policy. Please read this policy carefully and in full. If you have any questions, please contact our support team.

1 What Information We Collect

c7bet may collect the following types of information from you for various purposes:

1.1 Identity Information

• Full name, date of birth, and national ID or passport number
• Email address and other contact details
• Permanent address and current address
• Username and password provided at account creation (encrypted)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay number (required for transactions only)
• Bank account number or card details (where applicable)
• Deposit and withdrawal history

1.3 Technical and Usage Information

• IP address, device information, and browser type
• Cookies and session data
• Logs and history of your gaming activity
• Approximate location information while on the c7bet platform

1.4 Communication Data

• Records of your conversations with the support team via live chat or email
• Information related to feedback or complaints you have submitted

2 Purpose of Using Your Information

c7bet uses your personal information for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and maintaining your account
• Processing financial transactions — completing deposits and withdrawals
• Providing bonuses, promotions, and rewards
• Keeping all c7bet gaming services running without interruption

2.2 Security and Compliance

• Completing the identity verification (KYC) process
• Preventing fraud, money laundering, and other unlawful activities
• Implementing responsible gaming policies and ensuring user protection
• Preventing minors (under 21) from using the platform

2.3 Communication and Support

• Sharing important account-related information with you
• Providing customer service via 24/7 live chat and email
• Sending promotional messages with your consent

2.4 Service Improvement

• Improving the quality of services on the c7bet platform
• Planning new games and features
• Identifying and resolving technical issues on the platform

3 Sharing and Disclosure of Information

c7bet does not sell your personal information to any third party. However, information may be shared in the specific circumstances below:

3.1 Service Provider Partners

We work with trusted third parties to provide payment processing, identity verification, and technical services. These partners are bound by strict confidentiality agreements and may only use your information for the specified purpose.

3.2 Legal Obligations

c7bet will be required to disclose information when necessary under a court order, a request from a law enforcement agency, or applicable legal regulations.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

4 Data Security Measures

c7bet uses industry-leading security technology to ensure the safety of your personal information:

4.1 Technical Security

• 256-bit SSL encryption is used for all your data transmissions
• Systems are protected through firewalls and intrusion detection mechanisms
• Information is stored in secure data centers
• Regular security audits are conducted

4.2 Account Security

• Two-Factor Authentication is available
• Suspicious login attempts are automatically detected and blocked
• Inactive sessions are automatically ended

4.3 Staff Access Controls

Only authorized and trained staff have access to your personal information. All staff are bound by confidentiality agreements and receive regular training on data protection.

5 Cookies and Tracking Technologies

c7bet uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform, such as maintaining your login session.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to analyze and improve platform usage.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the c7bet platform to not work properly.

6 Data Retention Period

c7bet retains your personal information only for as long as it is needed to fulfill the relevant purpose or to meet legal obligations:

• Active account information: Retained for as long as the account remains active.
• After account closure: Certain information may be retained for up to five (5) years based on legal or regulatory requirements.
• Transaction information: Retained in accordance with legal obligations for keeping financial records.
• Support communications: Retained for a limited period for the purpose of improving service quality.

Once the defined period has passed, your information is securely deleted or anonymized.

7 Your Rights

As a user of c7bet, you have the following rights:

7.1 Right to Access

You may request a copy of the information stored about you at c7bet at any time.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will aim to respond to your request within 30 business days.

8 Protection of Minors

c7bet provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe that a minor you know is using c7bet, please notify our support team immediately.

9 Third-Party Links and Services

The c7bet platform is connected to payment service providers such as bKash, Nagad, Rocket, and Upay. These third-party services have their own privacy policies and c7bet is not responsible for their data management.

We recommend that you read the privacy policy of any third-party service before using it.

10 Changes to the Policy

c7bet may update this Privacy Policy from time to time as needed. If there are any significant changes, we will notify you by email or through a notice on the platform.

Continued use of c7bet after changes have been made will be considered as your agreement to the updated policy. For this reason, we advise you to visit this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: